surga19.netPrivacy Policy

This page describes what we collect when you use surga19.net and how we keep that data protected. We at surga19.net take your privacy seriously. When you access our platform — whether through Android, iOS, or a web browser — you share information with us. We explain exactly what we do with it, who we share it with, and what rights you have.

Our service operates in supported jurisdictions where local law permits. We comply with data protection rules in those regions. If you have questions about how we handle your information, this policy answers them directly.

What we collect on surga19.net

We collect information in two ways: what you give us directly, and what we gather as you use our platform.

Information you provide: When you open an account on surga19.net, we ask for your name, email, phone number, and date of birth. During account verification (KYC), we may request a copy of your ID or passport. If you deposit funds using DANA, e-wallet, mobile banking, or local payment, those payment processors share transaction details with us — but we never store your full card or bank details. We keep only the reference number and amount.

Information we collect automatically: Our servers log your IP address, device type, browser version, and the pages you visit on surga19.net. We use cookies and similar tracking tools to remember your login session and your preferences. If you access surga19.net from Jakarta, Surabaya, Bandung, Medan, or Semarang, we may note your general location (city level, not street address) to comply with regional rules.

Note: We do not sell your personal data to third parties. We share it only with payment processors, customer support vendors, and legal authorities when required by law.

Betting and gaming activity: We record your bets on Liga 1, Piala AFF, and other football markets. We log your play on live blackjack, roulette, and slot games like Aviator and Sweet Bonanza. This data helps us detect fraud, calculate your account balance, and comply with anti-money-laundering rules.

How we use your data on surga19.net

We use the information we collect for these purposes:

Account management: We verify your identity, process your deposits and withdrawals, and reset your password if you request it.
Service delivery: We run our platform — football betting, live-dealer tables, and slot games — and send you updates about promotions, weekly cashback offers, and referral rewards.
Fraud prevention: We monitor for suspicious activity, unusual withdrawal patterns, and account takeover attempts.
Legal compliance: We keep records to meet tax, gambling licensing, and anti-money-laundering obligations in the jurisdictions where surga19.net operates.
Customer support: When you contact our team, we use your data to respond to your question or resolve a dispute.

We do not use your data to build a profile for sale to advertisers. We do not share your betting history with third-party marketers. Our use of your information is limited to running surga19.net and keeping it safe.

Third parties and data processors

We work with trusted vendors to run surga19.net. These include payment processors (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), cloud hosting providers, and customer support platforms. Each vendor signs a data-protection agreement with us. They may process your data only on our instructions and must keep it confidential.

Our servers may sit outside your jurisdiction. If you are in Indonesia, your data may be stored on servers in Singapore or another region. We ensure the same level of protection applies wherever your data travels.

We may disclose your information if required by law — for example, if a court orders us to, or if we suspect money laundering or fraud. We will not volunteer your data to authorities without legal process.

Your rights and our commitments

You have the right to access, correct, or delete your personal data on surga19.net. If you want a copy of what we hold about you, contact our support team. If you spot an error in your profile — a wrong phone number or address — we will fix it. If you wish to close your account and have your data removed (subject to legal retention rules), we will process that request.

We keep your data secure using encryption, firewalls, and access controls. We do not share your password with anyone, and we ask you to use a strong password and enable two-factor authentication on your surga19.net account. If you suspect a breach or unauthorized access, tell us immediately.

We retain your data for as long as your account is active, plus a period afterward to meet legal obligations. After that, we delete or anonymize it. If you have a complaint about how we handle your privacy, you can contact us using the details below.

Our services are available only where local law permits. We do not offer surga19.net to users in jurisdictions where online gaming is prohibited. You are responsible for verifying that your access and use comply with your own jurisdiction's law.

For privacy questions, contact our support team through the surga19.net platform or email the address listed in our legal notice. We aim to respond within five business days.